RESIDENTS who live on a new housing estate on the edge of Newton Abbot are fed up and angry at still not having a telephone landline and broadband more than four months after they moved in.
The group of residents at the Redrow development in Clover Way say they have all taken time off of work to have 'lines fitted' only to wait in and for engineers not to turn up.
They've also spent hours contacting their service providers who all claim it's BT Openreach at fault.
Daisy Johnstone said having a phone line and broadband is a basic requirement.
"You'd think in a new home, a landline socket and broadband facility would already be installed," she said.
"I applied for a phone line a week after I moved in May and took time off and no engineer turned up.
"When I called to complain, they just said there was a delay with the line.
"I'm fed up with phoning asking for updates as I'm never satisfied it's being resolved and all I get told is it's BT Openreach's fault."
Neighbour Maria Knott has had the same problem with her provider.
Her mobile phone bills have trebled since she moved in as she has no landline and is in desperate need of the internet so her teenage daughter can do her homework.
"We've been having to go to our family's house to use their computer," said Maria.
"Redrow should have had this all sorted before we even moved in. They should have been working with BT Openreach and had it all installed by our completion dates.
"If we had been told at the start that it would take four to five months and they'd had the courtesy to update us it would have been easier to accept.
"We feel like we've been fobbed off and given false hope every time we call our providers. Surely they have a schedule? It makes no sense.
"None of us can get through to BT Openreach direct which makes matters worse. The customer service is appalling."
Mia Brinkman has also been waiting months for the service to be installed and has so far had three failed appointments.
"My provider tells you to make the appointments and then they get cancelled and they don't tell you, so you sit in waiting," said Mia.
"When I call to complain, all they say is the line is not ready.
"I've taken two days' holiday already for appointments to try to sort this.
"They've said sorry, but it's all talk and no action."
Emma Solman, area sales manager at Redrow (South West), said: "We are aware of the issues some of our residents have been experiencing with BT and sympathise with them greatly as it is a very annoying situation.
"This is, unfortunately, a technical and infrastructure issue with BT, which is out of our control.
"We continue to chase BT about the hold up on behalf of our residents."
A BT spokesman said: "We liaise with developers when a housing estate is being built.
"In most cases, people moving into new properties will be able to get phone and broadband services as quickly as any other customer but there can be instances when additional engineering work is needed to meet the extra demand and then providing service can take longer than usual.
"In this particular area, we have been able to provide service for some households using the existing network, but in other cases extra engineering work has been needed.
"We apologise for the delays experienced by some households. This job has proved particularly complex. It has included the installation of a new street cabinet and the laying of a substantial amount of underground ducting and cabling.
"We are working to complete the job as quickly as possible.
"This work should prevent any further delays in providing service for households on this development."