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Flooding advice: what to do and who to call

By This is SouthDevon  |  Posted: November 21, 2012

Flooding south devon

Flooding at Collaton St Mary this morning

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Torbay and South Devon have been hit by traffic bedlam today, after heavy rain in the early hours of the morning left roads flooded in many places.

Devon and Cornwall Police were reporting no major incidents, but a steady stream of calls reporting problems.

But what should you do if you are affected by flooding?

On the road

Related content

- Find out if your route has been affected by flooding here

Do not travel in heavy rainstorms unless absolutely necessary. Keep an eye on weather reports on local television or listen to local radio

- Do not attempt to drive through flooded roads or fords. The water is often deeper than it looks, and may be moving fast. Your vehicle could be swept away or become stranded

- If your vehicle stalls, leave it immediately if safe to do so and seek higher ground

- Do not attempt to walk through flooded areas. Even shallow water moving fast can sweep you off your feet and there may be hidden dangers such as open drains, damaged road surfaces, submerged debris or deep channels - these can cause serious injuries or even death.

The Environment Agency warns six inches of fast flowing water can knock you over, and two feet of water will float your car

At home

- Turn off your gas and electricity supply – ask your supplier how to do this. Mark taps or switches with stickers to help you remember.

After a flood in your home, make sure all electrical circuits are fully dried out and checked by an electrical engineer before switching back on. Failure to do so can cause serious injuries or death.

The National Flood Forum advises that once all electrical safety checks have been made you use a circuit breaker with any electrical equipment you may use in, or to clean or repair your property

- Floodwater may be contaminated, especially by untreated sewage. Wear rubber boots and gloves in and around the affected property

- Wash all cuts and cover with waterproof plasters. Anyone receiving a puncture wound during flood recovery should have a doctor determine whether a tetanus booster is necessary

Small children, pregnant women and people with health problems should avoid floodwater and flooded areas until the clean-up is complete. However, if you do feel unwell or if you accidentally swallow mud or contaminated water and you become ill, you should consult your doctor and tell them your house was flooded

- Be careful when moving in and around property that has been flooded, and when moving any debris that may have been carried onto your property.

Avoid heavy objects that may be unstable and could suddenly move and trap or crush you. Do not attempt to move anything yourself that cannot be lifted comfortably

- If you smell gas call the National Grid on 0800 111 999 or if you spot a potential hazard on or near overhead electricity lines, phone 0800 404 090

How to sort an insurance claim

- Citzens Advice Bureau may be able to offer advice on how to obtain money in an emergency and deal with insurance queries. Visit www.citizensadvice.org.uk to find out more

- In almost all cases your insurance company will send a loss adjuster to look at your property. They will confirm what repairs and replacements are needed and covered by your policy

- Ask:

If they will help pay for repairs that will reduce potential flood damage and therefore reduce costs if it happens again

How long it will be before the loss adjuster visits

If you are to clean your property or if they will get a company to do it for you

- Use a permanent ink pen to mark on the wall the height the flood water got to. Do this in every room affected by flooding. Photograph or video your damaged property and list the damage to your property and belongings

- If your insurance policy covers you for loss of perishable goods, make a list of all the foods you throw away. Include any food touched by flood water and anything in your fridge or freezer ruined by loss of power

- Make a note of all telephone calls. Record the date, name and what was agreed. Keep receipts, and copies of all correspondence

- If you rent your property, contact your landlord and your contents insurance company as soon as possible

- If you do not have insurance, your local council should be able to provide information on hardship grants or charities that may be able to help you

Who to call

- The Environment Agency provides the Floodline service on 0845 988 1188. You can listen to recorded flood warning information for your area or speak to an operator for advice 24 hours a day

Sign up for free flood warnings here

- Keep up with temporary school closures here

- Local councils should provide advice about what to do and deal with road closures – Torbay Council can be contacted out of working hours or in emergencies on 01803 550405.

Alternatively, click here

- Citzens Advice Bureau - click here

- CIRIA - click here or call 020 7549 3300

Don’t forget

- Wash your hands thoroughly if you touch floodwater, as it may be contaminated

- Keep listening to local radio for updates or call the Environment Agency Floodline on 0845 988 1188

- Flood water can rise quickly. Stay calm, and call 999 if you are in danger

What should I do when it floods?

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