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Torbay traders warned to observe 'No Cold Calling' requests after successful prosecution

By HECAbbott  |  Posted: August 07, 2014

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TORBAY Council is warning traders not to ignore the ‘no’ in Torbay’s No Cold Calling scheme.

The reminder follows a successful prosecution brought by the council against Apple Panels Ltd, trading as Apple Home Improvements.

The company was ordered to pay a total of £8,863.28 in fines and costs for ignoring stickers which stated that ‘This is a No Cold Calling Home’.

The case was heard at Newton Abbot Magistrates’ Court on Wednesday, July 30.

Apple Panels Ltd pleaded guilty to two offences of failing to comply with the Consumer Protection from Unfair Trading Regulations 2008.

The company was ordered to pay Torbay Council’s prosecution cost in full which amounted to £4,493.28.

The No Cold Calling scheme enables residents to make their property a ‘No Cold Calling Home’ by placing the sticker in a prominent position that can be seen by anyone visiting their property.

The law states that: “It is a criminal offence for a trader to conduct personal visits to a consumer’s home ignoring their request to leave or not to return, except if the visit is justified to enforce a contractual obligation.”

This means that where traders visit properties which are clearly ‘No Cold Calling Homes’ and their visits are not justified, Torbay’s Trading Standards Team can take enforcement action against them.

Torbay Council’s executive lead for safer communities, Councillor Robert Excell, said: “These are difficult times financially for many businesses, but that doesn’t give traders a right to make a nuisance of themselves by cold calling residents who simply do not want their services.

“The No Cold Calling scheme is open to any resident and is often used by those who are vulnerable and simply do not wish to be targeted for sales in their own home.

“Any traders who ignore the No Cold Calling Scheme in Torbay will be investigated by the council’s Trading Standards Team. We will continue to take action where possible against those traders who continue to flout the law.”

If residents wish to make their property a ‘No Cold Calling Home’ they can request a free information pack from Trading Standards by calling 01803 208025 or they can visit the website www.torbay.gov.uk/tradingstandards.

The pack contains a ‘No Cold Calling’ door sticker, a doorstep crime information pack and an evidence form should a resident receive any cold calls after they have displayed the sticker.

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