“Rather miffed that my replacement oldie bus pass failed to scan on every occasion I have used it since I received it a month ago, both here and around the country, I approached Stagecoach only to be told "Yes we and the council know all about the problem as it's quite widespread and to do with the cards coming from a new supplier. We are working on it."
I suppose it may be less than fair to describe both the purchasing authority (Torbay) or the suppliers of the duff cards as incompetent but I can't think of a better word.
While I appreciate my card, paid for out of my general taxes and subsidised by the dreadful parking meters, I object to being asked repeatedly by fed-up drivers to rescan the card to no effect and to the inconvenience of fare-paying passengers behind me in the queue.
Seems to me that no-one in the council's IT department had the initiative to test the robustness or quality of the new supplier's product. No doubt, as ever, the costs of putting the matter right will fall upon the council tax payer.
I have seen no apology for this admitted problem from either the council or Stagecoach.”
Something about your area!